Assistance Program


The Assistance program is a training and education program at SERC that sits outside of Compliance. Its goal is to partner with registered entities to reduce risk. The program promotes successful management, development, and implementation of reliability and security enhancing activities through training, education, and targeted assistance.



The SERC Assistance team can develop customized training and education modules to address any specific needs that you might have. Here are a few examples of how we can assist.

Cyber Security
Emerging threats and best practices are provided to assist entities with some of the hottest topics in the news and on the minds of industry and government leaders.

Physical Security
SERC staff have collaborated with the Department of Homeland Security and the FBI in order to share tips on how to protect against physical intrusions and attacks on the power grid.

The Assistance team is focused on the most violated standards. However, they are happy to address any of the Standards you may want to discuss.

Request Form

Registered entities within the SERC Region are invited to participate.

Simply submit a request form.

Assistance Request Form


The Assistance Industry Subject Matter Expert (AISME) program uses entity volunteers as supplemental assistance team members. An AISME is selected to participate in an O&P or CIP assistance engagement based on background, experience, and technical expertise. A volunteer may apply by completing the AISME Application.

Entity Engagement

The Assistance program plays an important role in helping to keep registered entities informed, educated, and enabled to maintain and enhance the reliability of the Bulk Electric System. Assistance allows SERC to interact on important issues and utilize the wealth of subject matter expertise available for the direct benefit of the registered entities. SERC Assistance is a targeted outreach program to directly aid registered entities where they need it the most. 

Assistance is designed to maintain and promote a relationship of mutual trust with registered entities by establishing integral positions that clearly articulate and demonstrate value to program participants and the ERO Enterprise.

SERC Assistance was built separate from compliance with the purpose of providing guidance and coaching around security and reliability to registered entities by reducing or removing their exposure to risk. The goal is to work with our stakeholders to identify and prioritize risk so that we collaborate effectively to attack the highest priority risks first and then work our way down to lower risks as time and resources permit. We proactively work with our stakeholder to identify risks and communicate potential mitigating actions to take risk off the table.

We have been working through the technical committees and outreach to provide training, workshops, and information that promotes reliability. This effort is more targeted, focused, and tailored to the registered entity receiving the assistance on areas that we believe are high risk.

We know that it will require us to build trust and show the value that we can add and are committed to promoting the SERC Company Vision of having a Secure and Reliable bulk power system.



SERC Assistance engagements are outside the scope of Compliance and provide an educational opportunity for registered entities to meet with SERC staff and others to discuss the Reliability Standards and possible compliance approaches in an open and non-audit environment.

During the course of those discussions, representatives may provide guidance on specific approaches for implementing NERC Standards.

Representatives, however, cannot guarantee compliance if those approaches are used, as compliance is necessarily dependent on the manner in which the guidance is implemented.

Additionally, there may be other ways to comply with the obligations of the requirements of NERC Standards and circumstances and situations change. 

Lastly, to encourage an open exchange of information, representatives will not use the content from the engagement as a basis for a subsequent compliance or enforcement action(s).