Outreach and Training

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Communication of risks and strategies to manage, monitor, and mitigate risk, comprise the bulk of the work performed by the Outreach and Training organization. A key component of this function is Entity Assistance, a team of experienced professionals who engage directly with registered entities–upon their request–to provide guidance on program development, understanding of emerging risks, and best practices to solve current challenges faced by the entity. The Outreach and Training team schedules and develops seminars, webinars, workshops, eLearning modules and other training opportunities that inform and heighten awareness within the SERC region. The Communications team engages a wider audience to share information on emerging risks, best practices, and lessons learned through SERC’s newsletter, website content, and social media presence. This group works to strengthen Registered Entities’ knowledge, awareness, and programs.

ASSISTANCE

ASSISTANCE

SERC Assistance is a training and education program that sits outside of Compliance. Its goal is to partner with registered entities to reduce risk through a variety of targeted outreach.

Targeted Outreach

EVENTS CALENDAR

EVENTS CALENDAR

Mark your calendar now to reserve dates for SERC outreach and training events. A list of all upcoming events is available with links to detailed information along with how to register.

Upcoming Events

NEWSROOM

NEWSROOM

Stay up-to-date on SERC and ERO developments. Visit the newsroom for the latest announcements, as well as the monthly SERC Newsletter.

News & Announcements

Q&A - LESSONS LEARNED

Q&A - LESSONS LEARNED

Look through the categorized topics for questions you have or for answers to questions you didn't know you have. Links are available for the Acronym List and to submit questions via the Q&A Form.

Questions & Answers

REGISTERED ENTITY FORUM

REGISTERED ENTITY FORUM

Learn how the Registered Entity Forum can assist the Region's stakeholders and meet the REF Steering Committee members who have volunteered their time for this initiative.

REF Information

SERC 101

SERC 101

Helpful information is provided for those who are new to SERC, new to the electric industry, or simply want to review the basics of the Electric Reliability Organization (ERO) environment.

ERO Info One-Stop-Shop